July 1, 2020
Dear Valued Partners and Customers,
As we continue to work through these ever changing times, we at Noritz feel communication continues to be key. I wanted to update you all on a few of the things we are planning to keep our company moving forward as we head into the second half of 2020.
We will be opening the Noritz HQ facility in Fountain Valley, CA on July 7th to allow our product trainers the ability to start utilizing the office for in person trainings。 We will continue our work from home for the majority of the staff, including Customer Care, Sales Admin, HR and Accounting。
Our warehouse team has been actively developing protocols to provide contactless pickups from our Fountain Valley location to ensure the safety of our customers and employees. Noritz will reopen for Will Calls on July 7. While we finalize the last adjustments to our pick up area, here are some things to know:
- NEW WILL CALL HOURS Mon-Fri 8am-2pm. Sat 11am-2pm.
- Upon arrival, we are asking customers to stay in their vehicle, and dial the Sales Admin team. Sales Admin will confirm their order and notify the warehouse.
- Warehouse personnel will open the Will Call door to wave in the customer when their order is ready.
Health and safety for our staff, valued partners, and our customers is our top priority.
Our warehouse staff will continue to maintain the same level of exceptional service for both incoming and outgoing shipments that you have come to know. In many instances we have fulfilled and processed orders on the same day received, and we will continue to ensure that our stock levels are well maintained. We thank you for your partnership, and will continue to work hard to earn and maintain the trust you have put in us.
President and COO
Noritz America Corporation